Welcome to Anvil Solutions
The best way to contact us is by emailing support@anvil.net.nz This automatically creates a support ticket and assigns an engineer to begin working on your request.
We recommend submitting a ticket via email before calling whenever possible. This allows our team to review the details, carry out any necessary research, and respond with the most accurate information when we speak with you.
Phone
If you have a task that is particularly urgent, or something that may be difficult to explain over email, please feel free to give us a call on 09 579 5432 and we’ll discuss it and take action accordingly.
Likewise, if you have any other queries that are easier to talk through over the phone, you’re always welcome to give us a call.
Mobile
From time to time, we may contact you on our mobile phones while providing support on the road. However, we kindly ask that you avoid returning support requests directly to our mobiles where possible. As we are often on another call or onsite with a customer, we may not be able to respond promptly.
For the quickest and most reliable support, we recommend contacting our support team by emailing support@anvil.net.nz or calling 09 579 5432
At Anvil, we work hard to provide the best possible support to all our customers. To help us maintain this level of service, we kindly ask that you refrain from calling or texting our mobile numbers during evenings or weekends. This time allows our team to rest, spend time with family, and return refreshed and ready to support you during business hours.
Thank you for your understanding and for helping us keep our support channels running smoothly.
Availibility
Our team is generally available to receive phone calls between 8:30am and 5:00pm, Monday to Friday.
Our email inboxes are always open, and you are welcome to send through requests or queries at any time. Emails are typically reviewed and responded to during our normal office hours. If you send a message outside of these hours, we will respond as soon as we can when we return to the office. For example, messages sent over the weekend may be responded to on Monday morning.
We always aim to reply as promptly as possible, and appreciate your patience if a message arrives outside of business hours. This approach helps ensure our team is well-rested and able to provide the highest level of support when assisting you.
Forging Technology Partnerships
At Anvil we don’t try to do everything—we focus on what we do best and partner with those who share our vision. Instead of offering a one-size-fits-all approach, we carefully select trusted providers who share our values—experts who prioritize innovation, reliability, and strategic value.
This allows us to deliver the best solutions for your business, backed by partners who meet our high standards. When we make a recommendation, it’s because we trust it for our own business, too.
